Frequently Asked Questions

Pre-title Deed Registration (Individuals)

Q. I have just purchased a property from Dubai Properties. What am I required to do now?

A. You are required to register your property with the Dubai Land Department.


Q. Where do I have to go to register my property?

A. Applications for the title deed are received by the Dubai Properties Customer Care team located in Ras Al Khor Sundays through Thursday between 08:00 and 16:30.


Q. What documentation is required for registering my property?

A. You are required to submit the below documentation:

  • Passport Copy of Owner (and Co-Owners if applicable) along with the valid Residence
  • Visa
  • A copy of Sale and Purchase Agreement
  • Any Amendment Agreements (if applicable)
  • Emirates ID for UAE Residents (front and back)
  • Visit visa or entry stamp and unified number from the passport (nonresidents)
Q. Do I need to pay in order to register my property?

A. Yes. In addition to the above documents you will be required to make the following payments:

  • AED 500 in administration charges, by cash or credit card.
  • A Manager’s Cheque (banker’s draft) representing 4% of the purchase price of the unit plus AED 40 payable to “Dubai Land Department”.
  • AED 500 payable to “Emirates Real Estate Solutions” in cash.
Q. I own multiple units, can I combine the payments and issue one managers cheque?

A. No. You will need to submit a separate set of documents and cheque for each individual unit.


Q. My property is mortgaged, do I need to submit documentation from bank along with my application?

A. Yes, in addition to the above documentation you will need to submit a No objection certificate from the financial institution addressed to “Dubai Land Department” with the mortgage details.


Q. Are there additional fees charged for mortgaged units?

A. Yes, a Manager’s Cheque (banker’s draft) representing 0.25% of the mortgaged value plus AED20 should be made payable to “Dubai Land Department”


Q. Do I need to come and apply in person?

A. We recommend that all owner(s) apply in person. However in the event that you are unable to apply in person, you can authorize a representative to submit the documentation on your behalf. The authorized representative is required to bring an authorization letter addressed to Dubai Properties and signed by the owner(s), along with an original valid ID. Please be advised that only the owner(s) or Power of Attorney (POA) holders can sign the “Developer Self Registration“(DSR) document.


Q. I am unable to come in person. Can I assign someone to act on by behalf?

A. Yes, you can authorize a representative to submit the documents on your behalf. Your appointed representative is required to have a letter of authorization signed by the owner(s) and is required to present valid identification at the time of submission. Once the “Developer Self Registration” (DSR) document is processed, the owner (s) will be required to come in person to sign. However, a representative may be assigned to act on behalf of the Owner(s) and complete the application process by providing us with a Power of Attorney (POA) document as well as an Original Passport. The POA must be attested by the UAE Courts.


Q. I am unable to issue a Power of Attorney in the UAE. Can I provide one that has been issued outside the UAE?

Where the Power of Attorney document was issued outside the U.A.E, it must be authenticated by the following institutions:

  • The competent Government Department in the country where the Power of Attorney document is issued.
  • The U.A.E Embassy/Consulate in the country where the Power of Attorney document is issued.
  • The U.A.E Foreign Ministry in the U.A.E.
Q. Will I be issued a title deed for my property?

A. Since the purchased property is off-plan, the Dubai Land Department will issue a pre-title deed until construction of the property has been completed after which you can apply for a Title Deed. (Insert link to Title Deed Application process-pre-title deed holders)


Q. How long will it take for the pre-title to be issued?

A. The application will be submitted along with all registration payments to Dubai Land Department within 2 business days. The Pre-Title Deed will be issued within the established Dubai Land Department timelines.


Q. Can the process be expedited?

A. Yes, an additional payment of AED 5020/- can be made payable to Dubai Land Department in Manager’s Cheque or Cash in order to expedite the process of pre-title deed issuance.

Pre-title Deed Registration (Corporate Customers)

Q. The property is registered in the company’s name, what documentation is required to register the property?

A. Corporate customers need to submit the following documents:

  • Passport copy of company shareholders (if applicable) along with the valid Residence Visa and Emirates ID (front and back).
  • A copy of Sale and Purchase Agreement.
  • Any Amendment Agreements (if applicable).
  • A copy of valid Trade License.
Q. What is the cost for obtaining a pre-title?

A. In order to obtain a pre-title you will be required to make the following payments:

  • AED 500 in administration charges, by cash or credit card.
  • A Manager’s Cheque (banker’s draft) representing 4% of the purchase price of the unit plus AED 40 payable to “Dubai Land Department”.
  • AED 500 payable to “Emirates Real Estate Solutions” in cash.
Q. Do I need to come and apply in person?

A. The company can authorize a representative to make the application of the company’s behalf.


Q. Does the representative need to hold a Power of Attorney to complete the transaction?

A. A representative may be assigned to submit the relevant documentation on behalf of the Company by providing us with an authorization letter issued on the company’s letter head with the company stamp and signed by the company’s signatory .The representative also needs present his original passport. Please be advised that only the owner(s) or Power of Attorney (POA) holders can sign the “Developer Self Registration“(DSR) document.


Q. Will I be issued a title deed for my property?

A. The Dubai Land Department will issue a pre-title deed until construction of the property has been completed, after which you can apply for a Title Deed.


Q. How long will take for the pre-title to be issued?

A. The application will be submitted along with all registration payments to Dubai Land Department within 2 business days. The Pre-Title Deed will be issued within timelines established by the Dubai Land Department.


Q. Can the process be expedited?

A. Yes, an additional payment of AED 5020/- can be made payable to Dubai Land Department in Manager’s Cheque or Cash in order to expedite the process of pre-title deed issuance.

Resale Transaction (Prior to Property Handover)

Q. What are the pre requisites for applying for resell of a property?

A. This service is offered to Customers who wish to resell their purchased property before making 100% payment towards the property purchased.


Q. I have only paid the booking amount towards the purchase price of my property. Can I sell it?

A. The resell transaction is subject to the completion of payment of minimum 40% of the purchase price along with the completion of the Pre-Title Deed Registration Process at the Dubai Land Department.


Q. Where can I apply for resell?

A. You can apply for resell at the Dubai Properties Sales and Customer Service Centre ,located in Ras Al Khor, Sundays through Thursdays from 08:00 A.M. 16:00.


Q. What documentation do I need to submit?

A. You will need to submit the following documentation:

  • Formal Transfer Request Letter/ Memorandum of Understanding (MOU), including new Buyer’s name and contact details, duly signed by property Owner(s) and Buyer(s), and addressed to Dubai Properties (if the property is initially purchased by a Corporate Customer, the letter has to be written on a Stamped Company Letterhead) and has to be signed by an authorized signatory- provided as per Dubai Properties format.
  • Original Sale and Purchase Agreement (SPA).
  • Any Amendment Agreements (if applicable).
  • Valid Passport copy(s)/ Trade License of Seller(s).
  • Valid Passport copy(s)/ Trade License of new Purchaser(s).
  • All outstanding payments or late payment fees to be cleared.
Q. Do I need to pay for processing the transaction?
A. The following payment needs to be made:
  • AED 5000/- administration fees by cash/ credit card.
  • AED 500/- Pre NOC administration fees by cash/ credit card.
Q. My property is mortgaged. Do I need to obtain an NOC from my financier?

A. Yes, you require a “Clearance Letter” from the concerned financial institution.


Q. Do the buyer and seller both need to be present at the time of the resell?

A. Yes, the presence of both Buyer and Seller required at the time of the transaction.


Q. I am unable to come in person. Can I assign someone to act on by behalf?

A. A representative may be assigned to act on behalf of the Owner(s) by providing us with a Power of Attorney (POA) document as well as an Original Passport. The POA must be attested by the UAE Courts.


Q. I am unable to issue a Power of Attorney in the UAE. Can I provide one that has been issued outside the UAE?

Where the Power of Attorney document was issued outside the U.A.E, it must be authenticated by the following institutions:

  • The competent Government Department in the country where the Power of Attorney document is issued.
  • The U.A.E Embassy/Consulate in the country where the Power of Attorney document is issued.
  • The U.A.E Foreign Ministry in the U.A.E.
Q. Will Dubai Properties complete the entire resell transaction for me?
  • Upon receipt of the required documentation, Dubai Properties will issue a Unit Termination and Resell Agreement (UTARA). The Seller(s) and the new Purchaser(s) should sign on the Agreement which will put an end to the initial Sale and Purchase Agreement.
  • Once receipt of the signed UTARA, the amended Sales and Purchase Agreement will be issued within 1 business working day; the new Purchaser(s) should sign the new Sale and Purchase Agreement (SPA)
  • Upon receipt of the signed SPA, Dubai Properties will sign and return one original set to the primary Purchaser (the person whose name appears first in the SPA and to whom all future correspondence will be sent).
  • NOC of Resell will be issued by Dubai Properties LLC, and both the Seller and the Buyer will have to complete the Resell transaction at the Dubai Land Department.

Title Deed Registration (Individuals - Pre-title Deed Holders)

Q.I already have been issued a Pre-title deed for my property? How do I obtain a Title Deed?

A. In case the Pre-Title Deed has been issued, you will need to make a payment of:

  • AED 540/- in cash to “Dubai Land Department” (for The Villa and Mudon customers- AED 390/-).
  • AED 500/- in cash to “Emirates Real Estate Solutions”.
  • AED 500/-in cash or credit card for administration charges.
Q. Where can I go to register my property?

A. Applications for the title deed are received by the Dubai Properties Customer Care team located in Ras Al Khor Sundays through Thursday between 08:00 and 16:30.

Title Deed Registration (Individuals - Non Pre-title Deed Holders)

Q. What documentation is required for registering my property?

A. You are required to submit the below documentation:

  • Passport Copy of Owner (and Co-Owners if applicable) along with the valid Residence Visa.
  • A copy of the Certificate of Record.
  • A copy of Sale and Purchase Agreement.
  • Any Amendment Agreements (if applicable).
  • National ID (for GCC residents).
  • Copy of Emirates ID for UAE Residents (front and back).
  • Visit visa or entry stamp and unified number from the passport (nonresidents).
Q. Do I need to pay in order to register my property?

A. Yes. In addition to the above documents you will be required to make the following payments:

  • AED 500 in administration charges, by cash or credit card.
  • A Manager’s Cheque (banker’s draft) representing 4% of the purchase price of the unit plus AED 580/- (except for The Villa and Mudon-AED 410) payable to “Dubai Land Department”.
  • AED 500/- for ready properties and villas under construction or AED 1000/- for Sell off plan units payable to “Emirates Real Estate Solutions” in cash.
Q. I own multiple units, can I combine the payments and issue one managers cheque?

A. No. You will need to submit a separate set of documents and cheque for each individual unit.


Q. My property is mortgaged, do I need to submit documentation from bank along with my application?

A. Yes, in addition to the above documentation you will need to submit a No objection certificate from the financial institution addressed to “Dubai Land Department” with the mortgage details.


Q. Are there additional fees charged for mortgaged units?

A. Yes, a Manager’s Cheque (banker’s draft) representing 0.25% of the mortgaged value plus AED20 should be made payable to “Dubai Land Department”


Q. Do I need to come and apply in person?

A. We recommend that all owner(s) apply in person. However in the event that you are unable to apply in person, you can authorize a representative to submit the documentation on your behalf. The authorized representative is required to bring an authorization letter addressed to Dubai Properties and signed by the owner(s), along with an original valid ID. Please be advised that only the owner(s) or Power of Attorney (POA) holders can sign the “Developer Self Registration“(DSR) document.


Q. I am unable to come in person. Can I assign someone to act on by behalf?

A. Yes, you can authorize a representative to submit the documents on your behalf. Your appointed representative is required to have a letter of authorization signed by the owner(s) and is required to present valid identification at the time of submission. Once the “Developer Self Registration” (DSR) document is processed, the owner (s) will be required to come in person to sign. However, a representative may be assigned to act on behalf of the Owner(s) and complete the application process by providing us with a Power of Attorney (POA) document as well as an Original Passport. The POA must be attested by the UAE Courts


Q. I am unable to issue a Power of Attorney in the UAE. Can I provide one that has been issued outside the UAE?

Where the Power of Attorney document was issued outside the U.A.E, it must be authenticated by the following institutions:

  • The competent Government Department in the country where the Power of Attorney document is issued.
  • The U.A.E Embassy/Consulate in the country where the Power of Attorney document is issued.
  • The U.A.E Foreign Ministry in the U.A.E.
Q. How long will take for the Title Deed to be issued?

A. The application will be submitted along with all registration payments to Dubai Land Department within 2 business days. Once received from the Dubai Land Department, the owner will be informed to collect the Title Deed. Please be informed that the Title Deed will be issued within the established Dubai Land Department timelines.


Q. Can the process be expedited?

A. Yes, an additional payment of AED 5020/- can be made payable to Dubai Land Department in Manager’s Cheque or Cash in order to expedite the process of pre-title deed issuance.

Title Deed Registration (Corporate Customers - Pre-title Deed holders)

Q. We already have been issued a Pre-title deed for our property? How do I obtain a Title Deed?

A. In case the Pre-Ttile Deed has been issued, you will need to make a payment of:

  • AED 540/- in cash to “Dubai Land Department” (for The Villa and Mudon customers- AED 390/-).
  • AED 500/- in cash to “Emirates Real Estate Solutions”.
  • AED 500/-in cash or credit card for administration charges.
Q. Where can we go to register our property?

A. Applications for the title deed are received by the Dubai Properties Customer Care team located in Ras Al Khor Sundays through Thursday between 08:00 and 16:30.

Title Deed Registration (Corporate Customers - Non Pre-title Deed Holders)

Q. The property is registered in the company’s name, what documentation is required to register the property?

A. Corporate customers need to submit the following documents:

  • Passport copy of company shareholders (if applicable) along with the valid Residence Visa and Emirates ID (front and back).
  • A copy of the Certificate of Record.
  • A copy of Sale and Purchase Agreement.
  • Any Amendment Agreements (if applicable).
  • A copy of valid Trade License.
Q. What is the cost for obtaining the Title Deed?

A. In order to obtain the Title Deed for the property you will be required to make the following payments:

  • AED 500 in administration charges, by cash or credit card.
  • A Manager’s Cheque (banker’s draft) representing 4% of the purchase price of the unit plus AED 580 (except The Villa and Mudon-AED 410) payable to “Dubai Land Department”.
  • AED 500 for ready properties and villas under construction or AED 1000 for Sell off plan units- payable to “Emirates Real Estate Solutions” in cash.
Q. Do I need to come and apply in person?

A. The company can authorize a representative to make the application of the company’s behalf.


Q. Does the representative need to hold a Power of Attorney to complete the transaction?

A. A representative may be assigned to submit the relevant documentation on behalf of the Company by providing us with an authorization letter issued on the company’s letter head with the company stamp and signed by the company’s signatory .The representative also needs present his original passport. Please be advised that only the owner(s) or Power of Attorney (POA) holders can sign the “Developer Self Registration“(DSR) document.


Q. How long will take for the title deed to be issued?

A. The application will be submitted along with all registration payments to Dubai Land Department within 2 business days. The Title Deed will be issued within timelines established by the Dubai Land Department. Once received from the Dubai Land Department, the owner will be informed to collect the Title Deed.


Q. Can the process be expedited?

A. Yes, an additional payment of AED 5020/- can be made payable to Dubai Land Department in Manager’s Cheque or Cash in order to expedite the process.

Miscellaneous

Q. How can I know the construction progress of my unit?

A. Communication is sent to all investors informing them of the achieved construction milestone as and when it is achieved. Alternatively, you can write to us on info@dp.ae for further information.


Q. My address has changed since I purchased my unit. How can I update it?

A. You can update your address by writing to us on info@dp.ae. However, if a representative is to do the address change on your behalf, they will need to be an authorized Power of Attorney (POA) holder (attested by the UAE Courts) and visit the Customer Service Centre in person in order for the POA to be verified. (Insert link for change of address form)


Q. I have been told that there are outstanding dues on the DEWA/EMPOWER account for my unit prior to my moving in. What should I do?

A. Please visit the Customer Service Centre situated in Ras Al Khor, in order to process the outstanding dues.

Collections and Payment

Q. I have an overdue payment that I need to settle. Who can I approach?

A. Please visit the Customer Service Centre in Ras Al Khor and a member from our Collection team will be glad to serve you.


Q. When will you bank my postdated cheque?

A. Payment towards your property is directly aligned to the achieved construction milestone. You will be notified in writing 10 working days prior to the cheque being banked upon achieving the milestone.


Q. The cheque presented as payment towards my instalment has bounced. Will I be charged bounced cheque fees?

A. The bounced cheque fees vary from project to project. Please refer to your Sales and Purchase Agreement for the exact amount.

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Q. What are your working hours?

A. The Dubai Properties Sales and Customer Service Centre is open from Sundays through Thursday from 8:00 A.M. to 17:00 P.M. However, transactions are received from Sundays through Thursday from 08:00 A.M. up to 16:30 PM


Q. How can I reach you after working hours?

A. Should you require any assistance after business hours, please contact our contact centre on the toll free number 800-DPUAE (37823) on Saturdays from 08:00 A.M. to 17:00 P.M. and Sundays through Thursdays from 08:00 A.M. to 19:00 P.M.


Alternatively you can also tweet us on @DPCustomers Sundays through Thursdays from 08:00 A.M. to 20:00 P.M.


You can also reach us via email by writing to info@dp.ae



Q. I have been contacted by a representative from Dubai Properties for document collection, however I’m unable to make it to your offices during your working hours.

A. Depending on the complexity and urgency of the transaction, we will be happy to send a representative to you so you could sign the documents to be delivered to you at the convenience of your home/office. (service available within Dubai only)

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